1. PRIVACY POLICY

Effective Date: 01/01/2024

Introduction

Crescent Hospital (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access or use our online appointment and payment services through https://crescent.elixirpatientportal.com/ (“Portal”).

By using the Portal, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following information when you use our online services:

1. Personal Information

• Full name

• Contact details (phone number, email address)

• Address

• Date of birth

• Gender

• Patient ID or medical record number

2. Health & Appointment Information

• Appointment dates, times, and departments

• Doctor preferences

• Consultation history

3. Payment Information

• Payment method details (processed securely through authorized payment gateways)

• Transaction IDs, billing information

Note: We do not store full card or UPI details; these are handled by secure payment partners such as Razorpay.

4. Technical Information

• IP address

• Device details

• Browser type

• Usage analytics

How We Use Your Information

• We use the collected information to:

• Book and manage appointments

• Facilitate online payments securely

• Provide access to medical reports

• Improve user experience on the Portal

• Send appointment reminders or transaction confirmations

• Maintain records for regulatory compliance

Sharing of Information

• We may share your information only with:

• Authorized hospital staff for treatment and scheduling

• Payment gateway providers (e.g., Razorpay) solely for processing payments

• IT service providers maintaining the Portal

• Legal authorities if required under applicable law

• We do not sell or share your information with third parties for marketing.

Data Security

We implement industry-standard security measures including encryption, secure servers, access control, and regular audits to protect your data.

Your Rights

You may request:

• Access to your personal information

• Corrections or updates

• Deletion of non-mandatory data

• Restriction from certain data uses

Requests can be made by contacting: 📧 crescenthospital@gmail.com

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Effective Date.”

Contact Us

For any privacy-related queries, please contact: Crescent Hospital Court Road, Alathur PO.,

Palakkad Dist., Kerala, India - 678541 📧 crescenthospital@gmail.com 📞 04922-223321

✅ 2. TERMS & CONDITIONS

Effective Date: 01/01/2024 Website: https://crescent.elixirpatientportal.com/ Organization: Crescent Hospital

Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the online appointment booking and payment services offered through our Portal. By using the Portal, you accept and agree to these Terms.

Use of the Portal

• You must provide accurate and complete information while booking appointments or making payments.

• The Portal may only be used for lawful purposes related to healthcare services.

• Misuse, fraudulent activity, or unauthorized access is strictly prohibited.

Appointment Booking

• Appointment slots are subject to availability.

• Crescent Hospital reserves the right to reschedule or cancel appointments due to emergencies, doctor availability, or operational reasons.

• You will receive confirmation via SMS/email once the booking is completed.

Payments and Fees

• Online payments for appointments, lab tests, or services are processed via secure third-party payment gateways (e.g., Razorpay).

• Crescent Hospital does not store any payment card details.

• All payments are final unless otherwise specified in our refund policy.

Refund & Cancellation Policy

• Cancellation of Appointment can be made upto 1 hour prior to appointment time.

• Refunds may be issued for duplicate payments or cancellations made within the allowed time window.

• Refunds will not be issued for no show for a confirmed appointment slot. However, reschedule of appointment may be requested within 24 hours, without further payment.

• Refunds will be processed back to the original payment method within 3–7 business days.

• To raise a refund request, contact acts.crescenthospital@gmail.com with the transaction ID and details.

Access to Medical Information

• By using the Portal, you authorize Crescent Hospital to share your reports and medical data securely with you on this platform.

• You are responsible for maintaining the confidentiality of your login credentials.

Limitation of Liability

Crescent Hospital is not liable for:

• Technical issues, downtime, or interruptions

• Errors by third-party payment gateways

• Incorrect information entered by the user

• Unauthorized access resulting from user negligence

Modification of Services

We may modify or discontinue parts of the Portal temporarily or permanently without prior notice.

Governing Law

These Terms are governed by the laws applicable in the State of Kerala, India.

Contact Information

For support, refunds, or operational queries: 📧 crescenthospital@gmail.com 📞 04922-223321